Shipping Policy

Last Updated: August 1, 2026

At OzzyFresh, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

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Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

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Estimated Delivery Times

Estimated delivery times may vary depending on your location.

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

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Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions on qualifying orders.

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Order Tracking

Once your order has been dispatched, you'll receive an email with a tracking number so you can monitor your shipment in real time.

Tracking information may take 24–48 hours to update after your package has been shipped.

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Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

OzzyFresh is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses provided by customers.

If you notice an error in your shipping address, please contact us as soon as possible. We'll do our best to update your order before it ships.

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Lost, Delayed, or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

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Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

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Delivery Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to:

• High order volumes
• Carrier delays
• Severe weather
• Customs inspections
• Public holidays
• Other events beyond our control

We appreciate your patience and understanding if these situations arise.

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Need Help?

If you have any questions about your order or shipping, we're here to help.

Email: support@ozzyfresh.com.

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 hours on business days.